FAQ'S

Sugar Crush Bakery is a fully licensed and inspected commercial kitchen through the Michigan Department of Agriculture and Rural Development. The commercial bakery kitchen is located in Hamilton, MI. Sugar Crush Bakery is not a store front or walk-in bakery, our facility is strictly for baking and decorating purposes only.

We do not offer any returning customer, friends & family, or volume discounts. The same amount of design and prep work goes into each cookie no matter what the quantity of the order is. Our time is extremely valuable to us.

How are cookies priced?
Cookies are priced based on the size and detail of the design. The process of making the dough, cutting the design, baking the cookies, making royal icing, mixing icing colors and hand decorating each cookie is reflected in the price. Please see our Custom Cookie page for specific size, styles and pricing. We guarantee the taste and design of your Sugar Crush Bakery custom cookies are worth every penny!



How do I pay for my cookie order?
You can pay with cash, check or debit/credit card through our secure payment processing service. A non refundable deposit must be paid at the time of ordering to guarantee your spot in our baking schedule. The remaining balance is due no later than 10 days before your agreed upon delivery date. Failure to pay remaining balance of any order within 10 days of the order delivery date will result in cancellation of the order. If your order is placed within 10 days of your desired delivery date balance must be paid in full at the time of ordering. No deposit or order balance is considered paid in full until your payment method has cleared our bank.

Non refundable deposit required: $25.00 for orders of 1-4 dozen and $50.00 for orders of 5 dozen or more



How are cookies delivered?
Delivery/pickup arrangements will be made at the time of ordering.
The preferred option is pickup at our bakery located in Hamilton, MI. Delivery is not always an option due to our baking schedule and commitment to local farm markets. If delivery is available for your order it will be scheduled for a Wednesday or Friday ONLY and a delivery charge of $10.95 will be added to your order.

Custom cookies can be shipped within the US only. If you would like to place an order that requires shipping please contact Sugar Crush Bakery via email to make sure we have adequate availability to design, create and ship your order in time for your event.



What is "baked to order"?
All of our cookies are baked fresh! We do not have any cookies available for immediate delivery. When your order is placed you are added to our baking schedule and your cookies are baked fresh within a specific time frame of your event. Please try to place your order at least 2 weeks before your event date so we have time to add you to our baking schedule. Occasionally we may be able to squeeze in a last minute order. Your delivery date will be determined when your order is placed.



How should I store my cookies?
All of our cookies are heat sealed in individual packages before leaving the bakery. Cookies should be stored at room temperature away from sunlight. Royal icing can melt and colors will bleed into each other if exposed to high heat and humidity.



Can I freeze my leftover cookies?
Cookies may be frozen for future consumption. We recommend freezing them in the original, heat sealed package and placing them inside a freezer safe Ziploc bag or container. Let the cookies thaw to room temperature before opening the bag or container.



My event was canceled can I cancel or return my cookie order?

At Sugar Crush Bakery we understand sometimes things happen that are out of your control and we try to be as accommodating as possible to benefit both our schedule and our customers. Cancellations may be made up to 7 days before your delivery date for a refund minus the non refundable deposit amount applied to the order. Cancellations made within 7 days of delivery date will be issued credit towards a future order.

Sugar Crush Bakery reserves the right to cancel any order that cannot be accommodated due to overbooking or circumstances beyond our control. In the event that Sugar Crush Bakery needs to cancel your order for an error on our part you will be refunded the full amount that you have paid for any order deposit, remaining order balance and/or delivery fees. 

Once an order has been delivered or shipped there are absolutely no returns or refunds allowed.


Copyright Sugar Crush Bakery. All Rights Reserved. eCommerce Software by 3dcart. Web Design by This Chick Designs.