FAQ'S

Sugar Crush Bakery is a fully licensed and inspected commercial kitchen through the Michigan Department of Agriculture and Rural Development. The commercial bakery kitchen is located in Hamilton, MI. Sugar Crush Bakery is not a store front or walk-in bakery, our facility is strictly for baking and decorating purposes only.

We do not offer any returning customer, friends & family, or volume discounts. The same amount of design and prep work goes into each of our hand crafted sweet treats no matter what the size of the order is. Our time is extremely valuable to us.

How are custom cookies & sweet treats priced?
Custom cookies and sweet treats are priced based on the size and detail of the design. All of our recipes and icings are made from scratch. The process of making the batter/dough, making icing, baking and designing each custom item, mixing icing colors, hand decorating and packaging is reflected in the price. We guarantee the taste and design of your Sugar Crush Bakery custom cookies and sweet treats are worth every penny!



How do I pay for my order?
You can pay with cash, check or debit/credit card through our secure payment processing service. A non refundable deposit must be paid at the time of ordering to guarantee your spot in our baking schedule. The remaining balance is due no later than 10 days before your agreed upon delivery date. Failure to pay remaining balance of any order within 10 days of the order delivery date will result in cancellation of the order. If your order is placed within 10 days of your desired delivery date balance must be paid in full at the time of ordering. No deposit or order balance is considered paid in full until your payment method has cleared our bank.

NON REFUNDABLE DEPOSIT REQUIRED: 
$25.00 deposit for orders up to $149.00
$50.00 deposit for orders of $150.00 up to $499.00
$100.00 deposit for orders over $500.00



How are orders delivered?
Delivery/pickup arrangements will be made at the time of ordering.
 Orders that do not require any set up or displays we prefer to have picked up at our bakery located in Hamilton, MI. Due to a very busy baking schedule we do not have a lot of availability for delivering orders. 

If an order requires delivery and/or set up it will be scheduled at the time of ordering. A delivery and/or set up fee may be required depending on the complexity of your order display and the location of the venue. There will be a contract and deposit required for any Sugar Crush Bakery displays and props used to set up your custom cookies and/or sweet treats at the venue. The deposit will be 100% refundable if the displays and props are delivered back to the bakery within 3 business days of the event and are completely undamaged and in tact. 

*Custom cookies can be shipped within the US only. If you would like to place an order that requires shipping please contact Sugar Crush Bakery via email to make sure we have adequate availability to design, create and ship your order in time for your event.



What is "baked to order"?
All of our custom cookies and sweet treats are baked fresh! When your order is placed you are added to our baking schedule and your items are baked fresh within a specific time frame of your event. Please try to place your order at least 2 weeks before your event date so we have time to add you to our baking schedule. Occasionally we may be able to squeeze in a last minute order. Your delivery date will be determined when your order is placed.



How should I store my custom cookies and sweet treats? 
Custom cookies and sweet treat designs and icings can be damaged if exposed to heat and direct sunlight. Individual instructions will be give per item based on the ingredients and required temperature control for safe food handling. 



My event was canceled can I cancel or return my order? 

At Sugar Crush Bakery we understand sometimes things happen that are out of your control and we try to be as accommodating as possible to benefit both our schedule and our customers. Cancellations may be made up to 7 days before your delivery date for a refund minus the non refundable deposit amount applied to the order. Cancellations made within 7 days of delivery date will be issued credit towards a future order. 

Sugar Crush Bakery reserves the right to cancel any order that cannot be accommodated due to overbooking or circumstances beyond our control. In the event that Sugar Crush Bakery needs to cancel your order for an error on our part you will be refunded the full amount that you have paid for any order deposit, remaining order balance and/or delivery fees.  

Once an order has been delivered or picked up at our bakery there are absolutely no returns or refunds allowed.
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